WORLDWIDE SHIPPING & LOCAL PICKUP - SALES-TAX FREE NH, USA - SHOWROOM CLOSED - LIMITED APPOINTMENTS AVAILABLE

Policy

Shipping Policy 

Unless shipping cost is listed with an item, shipping on orders over $75 is free for all orders shipped to locations within the continental USA. Orders under $75 will be billed $10 minimum for shipping. Please contact us regarding international shipping on any particular item.

Return Policy

The Northern Lights Music 48 hour approval policy allows our customers to evaluate their guitar purchase in the comfort of their own home. Should you decide you would like to return your guitar you should contact us by phone or e-mail within 48 hours of delivery to obtain return authorization. On the third day simply ship the guitar back to us...make sure that it is fully insured. All items must be in original, salable condition as we sent it, with all original packaging, accessories and equipment.

Upon passing inspection, returns will be credited after deducting the original transportation costs and any non-refundable processing fees such as Pay Pal charges. A 5% restocking charge will also be assessed for returns sent for refund. Buyer assumes responsibility for return shipping and insurance costs. 

This return policy does not apply to custom ordered instruments, exchanges, discounted, demo or closeout items or orders outside the continental USA for which there are no returns. In the case of cold weather, upon request, the return period may be extended 24 hours. Please allow seven to ten business days to process your return.

Amplifiers, pedals and electronic equipment as well as accessories and any other non-guitar items are non-returnable.

NLM Layaway Policy

We offer a 90 Day layaway plan with a 25% deposit and then equal three monthly payments. Should the holding period lapse with balance unpaid the item will be taken off hold and the deposit forfeited. The 48 hour approval policy does not apply for layaway purchases. All completed layaway purchases are final. All paid deposits are non-refundable but may be applied towards another purchase (no layaway) within six months of initial deposit. No credit shall be issued after that time. Please call us to coordinate a layaway and payment plan.