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Policy

Policy

Return Policy

The Northern Lights Music 48 hour approval period allows our customers to evaluate their guitar purchase in the comfort of their own home.

Should you decide you would like to return your guitar please contact us by phone or e-mail within 48 hours of delivery to obtain return authorization. Once authorized, ship the guitar back to us fully insured. Upon passing inspection, we will issue a full refund minus our shipping cost and a 3% processing fee if purchased with a credit/debit card. Please allow seven to ten business days to process your return.

All items must be in original, salable condition as we sent it, with all original packaging, accessories and equipment. Buyer is responsible for shipping costs both ways. This return policy does not apply to custom ordered instruments, exchanges, layaway or closeout items and orders outside the continental USA for which there are no returns. Amplifiers, pedals and electronic equipment as well as accessories and any other non-guitar items are non-returnable.

Shipping Policy

Unless shipping cost is listed with an item, shipping on orders over $75 is free for all orders shipped to locations within the continental USA. Orders under $75 will be billed $10 minimum for shipping. International shipping available by quote.

Layaway Policy

We offer a 30 Day layaway plan with a 25% deposit. Should the holding period lapse with balance unpaid the item will be taken off hold and the deposit will be converted to a non-refundable store credit.